Equipment repair
X-ray and DR equipment repair.
When your imaging equipment needs attention, start with the system details and the issue you’re seeing. GSI Solutions provides repair services for medical and veterinary customers.
A useful starting point
Tell us what changed.
A clear description helps frame the service conversation. Share the manufacturer and model, your location, and any equipment error message.
Do not include patient records or diagnostic images. This form is for equipment support, not clinical advice.
- Your equipment
Identify the X-ray system or DR panel and its model. A serial number can be added if available.
- The issue
Describe the symptoms, when they began and whether the equipment is currently out of use.
- Your facility
Tell us where the equipment is located and who we should contact about the request.
The service path
Start a conversation. Give us the context.
Send a request
Use the service form to describe your equipment and the issue.
Discuss the details
Equipment type, location and your needs inform the service discussion.
Confirm next steps
Scope, scheduling and any parts requirements are discussed for your request.
A few answers
Before you get in touch
Is service available outside office hours?
GSI offers 24/7 service availability. Office hours are Monday–Friday, 8:30 a.m.–5 p.m. Eastern Time. Timing and arrangements depend on the individual service request.
Do you support medical and veterinary equipment?
Yes. Our current focus covers X-ray systems and DR panels for both medical facilities and veterinary practices.
Can I also ask about maintenance?
Yes. Explore preventative maintenance and service contracts for ongoing equipment care.
Choose the right request
Repair, maintenance or replacement?
Use the route that matches the decision you need to make. You can start a request with the details you have; a complete service history is not required to begin the conversation.
An equipment fault
Describe what changed, when it began and whether one component or the whole setup is affected. Report observations and error text without guessing which part needs replacing.
Planned equipment care
For an ongoing care discussion, use preventative maintenance and service contracts. Keep a current fault separate from the future maintenance plan.
Repair alongside an upgrade
If you are weighing repair against replacement, identify the current issue in the service request and the longer-term requirements in an equipment quote request. Ask for the scope and terms of each option.
Let’s get your equipment the attention it needs.
Tell us about your system, your location and what’s happening.